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Last updated: 13 April 2026
1) About Us
This online shop is operated by Afghan Association Paiwand (Charity number 1139972). Registered address: 11 High Street, Edgware, London, HA8 7EE.
2) Contact
Customer support email: shop@paiwand.com
3) What We Sell
We sell products, including:
We do not sell digital downloads at this time.
4) Product Descriptions, Photography, and Handmade Variation
We aim to provide clear and accurate product descriptions and photographs.
Handmade items can vary slightly in colour, stitching, pattern placement, finish, and small measurements. This is normal. Each item is made by hand and may not be identical to the photos shown on the website.
Where measurements are provided, they are approximate unless we state otherwise.
Photos are provided for guidance. If you need exact details for any item, including materials, metal type, clasp type, or precise measurements, please contact us before ordering at shop@paiwand.com.
5) Prices and VAT
All prices are shown in GBP.
If our VAT position changes, we will update checkout and pricing information.
6) Payment
Payments are processed securely via Stripe. We do not store your full card details.
By placing an order, you confirm that you are authorised to use the payment method provided.
7) Placing an Order
When you place an order, you will receive an order confirmation email. This confirms we have received your order. A contract is formed when we accept your order and take payment, or when we dispatch the goods, depending on how the shop system processes the order.
You may request to cancel your order before dispatch by contacting us as soon as possible at shop@paiwand.com.
We reserve the right to refuse or cancel any order for reasonable reasons, including suspected fraud, pricing errors, or stock issues.
8) Availability
Some handmade items are limited in stock. If we cannot supply an item, we will contact you and refund any payment made for that item.
9) Delivery
10) Returns and Refunds
If you are a UK consumer buying online, you usually have the right to cancel within 14 days of receiving your goods. You then have a further 14 days to return the goods.
To cancel or request a return, contact shop@paiwand.com.
Items should be returned unused and in reasonable condition. Personalised or made-to-order items may not be eligible for return unless faulty.
If an item is faulty, damaged, or incorrect, please contact us as soon as possible after delivery. We will offer a suitable remedy, which may include a replacement, repair, or refund.
Your statutory rights are not affected.
11) Collection
If collection is offered, the collection address is 11 High Street, Edgware, London, HA8 7EE. Collection is by arrangement only during weekdays between 10:00am and 4:30pm.
12) Product Safety and Suitability
Some items may contain small parts and may not be suitable for young children. Where relevant, this will be stated on the product page.
If you have allergies or sensitivities, for example to certain metals or materials, please read the product details carefully and contact us before ordering.
13) Materials Information
We list materials on each product page where known. This may include fabric type, metal type, plating, beads, and other relevant components.
14) Intellectual Property
All content on this website, including text, images, graphics, and designs, is the property of Afghan Association Paiwand or its licensors and must not be copied, reproduced, or used without permission.
15) Use of the Website
You must not misuse the website, attempt to access restricted areas, introduce malicious code, or interfere with the site’s security or operation.
16) Liability
Nothing in these terms limits your legal rights as a consumer.
We are not liable for indirect or consequential losses, or for delays caused by events outside our reasonable control, such as courier delays, strikes, or extreme weather.
Our total liability in connection with any order shall not exceed the total amount paid for that order.
17) Changes to These Terms
We may update these terms from time to time. The latest version will always be published on this page.
18) Governing Law
These terms are governed by the laws of England and Wales.